1) Introduction
HH Tiling Tools is a UK-based supplier of tiling tools and accessories for professional tilers, including tile cutters, diamond blades for porcelain, tile levelling system consumables, trowels, spacers, grout tools, mixing paddles and drilling and hole cutting equipment. Our website supports trade enquiries, quote requests and trade account sign-ups for customers in Chichester and West Sussex, the South Coast, and UK-wide delivery.
For the purposes of UK data protection laws, including the UK GDPR and the Data Protection Act 2018, HH Tiling Tools is the data controller of personal data collected through this website and related communications.
2) Personal data we collect
The personal data we collect depends on how you use the site. We collect the minimum information needed to respond to trade enquiries, provide customer support, and manage delivery or account requests.
2.1 Data you provide directly
- Full name (for responding to your enquiry and addressing communications).
- Email address (to reply to enquiries, send quotes, and manage account-related requests).
- Phone number (optional, used if you prefer a call back for time-sensitive site needs).
- Message content (your requirements such as tile type, size, and tools needed).
2.2 Data collected automatically
- IP address and approximate location derived from it (used for security and fraud prevention, and to understand general traffic patterns).
- Device and browser information (such as browser type, operating system, and device identifiers).
- Usage and behavioural data (such as pages viewed and interaction events, where analytics is enabled).
- Cookies and similar technologies (described in the Cookie Policy section below).
3) How we collect data
We collect personal data through the following methods:
Website forms
When you submit a trade enquiry, request a quote, or apply for a trade account.
Email and phone
When you contact us directly at [email protected] or by phone.
Cookies and analytics
Where enabled based on your cookie choice, we use analytics to measure site performance.
Server logs
Our hosting systems generate security and access logs to keep the site stable and secure.
4) Legal bases for processing (UK GDPR Article 6)
We only process personal data where we have a lawful basis. The lawful basis can vary depending on your relationship with us and what you are asking us to do.
4.1 Consent (Article 6(1)(a))
We rely on consent where you choose to accept non-essential cookies such as analytics or marketing cookies through our cookie banner. If we introduce optional marketing communications (for example, a trade newsletter), we will request consent at the point of sign-up and you can withdraw it at any time.
4.2 Contract and steps prior to entering a contract (Article 6(1)(b))
When you request a quote, ask about availability, or apply for a trade account, we may process your name and contact details to take steps at your request before entering into a contract, and to fulfil orders or provide the requested services.
4.3 Legitimate interests (Article 6(1)(f))
We process certain data to operate our business efficiently and securely, for example: preventing fraud, maintaining website security, responding to enquiries, and understanding general site usage to improve content (including pages about tile cutters, diamond blades porcelain options, and levelling systems). Where we rely on legitimate interests, we balance our interests against your rights and expectations.
5) How we use your data (purposes)
We use your personal data for the following purposes:
- To respond to enquiries and provide customer support for trade buyers.
- To prepare and send quotes for tiling tools and accessories and to answer compatibility questions.
- To manage trade account requests, including verifying contact details and maintaining account records.
- To provide operational communications about your request (for example, clarifying delivery requirements).
- To maintain the security of our website and systems and prevent abuse.
- To analyse site performance where analytics cookies are accepted, so we can improve content and navigation.
Marketing communications
We do not send unsolicited marketing emails. If you opt in to receive updates (for example, product availability alerts for large format tile tools or levelling refills), you can unsubscribe at any time using the instructions provided in the message, or by emailing [email protected]. You can also ask us to delete your marketing record, as described in the Your Rights section.
6) Data retention
We keep personal data only for as long as needed for the purposes described in this policy, unless a longer retention period is required by law or needed to handle disputes. Typical retention periods are:
| Category | Examples | Retention period |
|---|---|---|
| Form submissions | Trade enquiries, quote requests | 2 years |
| Account-related records | Trade account sign-up details and support history | Up to 6 years after last activity (to support business records) |
| Analytics data | Aggregated site usage metrics | 14 months |
| Email list (if you opt in) | Trade updates, product alerts | Until you unsubscribe, then up to 30 days |
| Security logs | IP access logs, error logs | Up to 12 months |
7) Data sharing and processors
We do not sell your personal data. We may share personal data with trusted service providers (processors) who help us operate the website and communicate with you. These providers are required to protect your data and only use it under our instructions.
7.1 Categories of service providers
- Website hosting and infrastructure providers (to host and deliver the website and store logs).
- Email and communications providers (to send and receive emails relating to enquiries and support).
- Analytics providers such as Google Analytics 4, where you have accepted analytics cookies.
- Advertising and measurement partners such as the Meta Pixel, only where implemented and only where you have accepted marketing cookies. If not accepted, marketing cookies should not be set.
If we need to share personal data for legal reasons (for example, to comply with a lawful request from authorities), we will do so only where required and in line with applicable laws.
8) International transfers
Some of our processors may store or process data outside the UK or the European Economic Area (EEA), particularly where global cloud services are used. Where personal data is transferred internationally, we use appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) and/or Standard Contractual Clauses (SCCs), and we assess whether additional technical and organisational measures are needed.
If you would like more information about the safeguards used for a specific transfer, contact [email protected].
9) Your rights (UK GDPR)
You have rights in relation to your personal data. These rights are not absolute and may be subject to legal exceptions, but we aim to respond promptly and fairly.
Right of access
Request a copy of the personal data we hold about you.
Right to rectification
Ask us to correct inaccurate or incomplete personal data.
Right to erasure
Ask us to delete personal data in certain situations (data deletion requests).
Right to restriction
Ask us to restrict processing in certain circumstances.
Right to data portability
Request transfer of certain data to you or another provider.
Right to object
Object to processing based on legitimate interests or direct marketing.
9.1 Withdrawing consent
Where we rely on consent (such as analytics or marketing cookies), you can withdraw consent at any time. You can do this by rejecting cookies in the cookie banner when it appears, and by clearing or managing cookies in your browser settings. If you need assistance, email [email protected].
9.2 How to exercise your rights
Email [email protected] with your request. To protect your data, we may ask you to confirm details to verify your identity. We aim to respond within one month of receiving a valid request.
9.3 Complaints
If you are not satisfied with how we handle your personal data, you have the right to complain to the UK supervisory authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Telephone: 0303 123 1113
10) Cookie Policy
Cookies are small text files stored on your device. We use cookies to make the website work, to understand how it is used, and (if enabled and accepted) to measure marketing performance. Our cookie banner lets you accept or reject non-essential cookies. If you reject, only strictly necessary cookies should be used.
10.1 Types of cookies
Strictly necessary
These cookies are required for the site to function, such as remembering basic settings or security protections. Without them, some parts of the site may not work properly.
Typical duration: session to 12 months depending on purpose.
Analytics
These cookies help us understand which pages are useful (for example, tile cutters and levelling system guides) and how visitors navigate the site. We use this to improve content and performance.
Typical duration: up to 14 months.
Marketing
Marketing cookies may be used to measure advertising performance and build audiences for retargeting. If implemented, these are only used if you accept marketing cookies. If you reject, marketing cookies should not be set.
Typical duration: varies by provider, often 90 days to 13 months.
10.2 Managing cookies
You can manage cookies through your browser settings, including deleting existing cookies and blocking future cookies. If you block all cookies, the site may not work as intended. If you want to change your choice after using our banner, you can clear your site data in your browser to re-open the cookie prompt.
11) Children’s privacy
Our website and services are intended for trade customers and are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact [email protected] and we will take steps to delete it.
12) Security
We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse. No system is completely secure, but we aim to follow good practice including access controls, secure hosting, and limiting data collection to what is necessary for trade enquiries and support.
13) Policy updates
We may update this Privacy Policy to reflect changes to our services, legal requirements, or how we use cookies and analytics. When we make material changes, we will update the date at the top of this page and, where appropriate, provide a notice on the website or by email for those who have opted into communications.
14) Contact and Data Protection point of contact
If you have questions about this policy, want to make a data access request, or want to unsubscribe or request deletion of your data, contact us:
HH Tiling Tools
Dell Quay Yacht Marina, Dell Quay Road, Chichester, West Sussex, United Kingdom, PO20 7EE
Privacy email: [email protected]
General email: [email protected]
Phone: +44 20 1234 5678